Prairie Grove Utilities Public Notices

Emergency Operations Notice Rescinded (2021-03-02)

As of March 2, 2021, Emergency operations due to Winter Storm Uri have been suspended. The Prairie Grove Water System is now operating under normal operating procedures. The Emergency Operations Notice was originally issued on February 16, 2021. Water demand has returned to normal levels, the ground water storage tanks have filled, and necessary repairs have been made, all of which has stabilized the system. Manual shutdowns of the water system which were conducted over the past few weeks are no longer needed and have been discontinued. Customers should now experience normal, uninterrupted water delivery service. 

Boil Water Notice Rescinded (2021-02-24)

On Thursday, February 11, 2021, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of February 24, 2021.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

Emergency Operations Notice (2021-02-16)

To: All Prairie Grove Water Customers
Date: February 16, 2021
Subject: Emergency Operating Conditions

What is the Emergency

The Prairie Grove Water System is experiencing extremely high water demands that exceed what the well is capable of producing. It is presumed that the increased demands are the result of dripping faucets and customer side water leaks. The water system cannot produce enough water to meet the ongoing demands being experienced within the distribution system.

Effective today Tuesday, February 16, 2021 at noon, Prairie Grove WSC will enter into emergency operation mode.

What Should Customers Expect

The Water System will be manually shut down as of the effective date and time of this notice. In order to provide enough water for basic hygiene and sanitary conditions, the Water System will be turned on during two periods each day until these emergency conditions subside. This is being done to allow time for the ground storage tanks at the well to refill.

The scheduled water supply delivery times are:

Date Morning Cycle Evening Cycle
Tuesday, February 16th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM
Wednesday, February 17th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM
Friday, February 19th 9:00 AM to 12:00 Noon 4:00 PM to 7:00 PM

When the water system is turned on, water system pressures will still below normal. Customers should fill various household containers to store minimal quantities of water for cooking and basic sanitary functions.

The Boil Water Notice is still in effect.

What will the Water System Continue To Do

Water System personnel are monitoring the conditions at the Prairie Grove Water System on an ongoing basis. Field staff are in emergency operations mode and will continue to be until extreme weather conditions and the ensuing emergency subsides.

Click here for a printable version of this notice

Boil Water Notice Issued (February 11, 2021)

Prairie Grove WSC is issuing a Boil Water Notice to all of our customers. Instructions on what to do during the Boil Water Notice is attached. ANRA Operation Staff have determined that the main water well pump has encountered a mechanical malfunction and is in need of repair. Operations Staff are working diligently to make the necessary repairs and restore water service as quickly as possible. ANRA will be providing additional updates as soon as they are available but estimate the repair to be complete by Friday, February 12, 2021. Water service will still be available for Prairie Grove customers during this time but water pressures may be lower than normal and customers are requested to conserve water over the next 24 to 48 hours

February 11, 2021

To: Prairie Grove WSC Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION

Due to a mechanical malfunction which resulted in low water pressures, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove WSC public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow
these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632‐7795 or (800) 282‐5634.

If you wish to contact TCEQ, you may call 512‐239‐4691.

Notices of Non-Compliance with TCEQ Requirements (December 28, 2020)

The Prairie Grove WSC remains under enforcement for violations relating to operational and monitoring activities dating back to 2014. The Angelina & Neches River Authority is working with the Texas Commission on Environmental Quality (TCEQ) to resolve these non-compliances.

The following customer notices are required by the TCEQ as a result of the non-compliances associated with Lead and Copper Monitoring, Disinfection Byproducts Monitoring, and Operational Evaluation Level Reporting. These customer notices have also been mailed directly to every active water customer of the WSC.

Customer Notice - Lead & Copper Violations 2020-12-28
Customer Notice - TTHM Violations 2020-12-28
Customer Notice - Operations Eval Report Violations 2020-12-28

Boil Water Notice Rescinded (December 8, 2020)

To: Prairie Grove WSC Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTICE RESCINDED

On Tuesday, December 1, 2020, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of December 8, 2020.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

Boil Water Notice (December 1, 2020)

To: Prairie Grove Water Supply Corporation Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION

Due to a water main rupture that resulted in low water pressures for the entire water system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Water Supply Corporation (Prairie Grove WSC) public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If you wish to contact TCEQ, you may call 512-239-4691.

Contact Information

In order to better serve our customers, Prairie Grove Utilities has contracted with an answering service to answer emergency phone calls 24 hours/day. To report an emergency or a water outage please contact 877-420-9075.

If you are experiencing problems with your water or sewer service, or have questions about your bill, please contact ANRA's business office in Lufkin, Texas at 800-282-5634.