Prairie Grove Utilities Public Notices

Notices of Non-Compliance with TCEQ Requirements (December 28, 2020)

The Prairie Grove WSC remains under enforcement for violations relating to operational and monitoring activities dating back to 2014. The Angelina & Neches River Authority is working with the Texas Commission on Environmental Quality (TCEQ) to resolve these non-compliances.

The following customer notices are required by the TCEQ as a result of the non-compliances associated with Lead and Copper Monitoring, Disinfection Byproducts Monitoring, and Operational Evaluation Level Reporting. These customer notices have also been mailed directly to every active water customer of the WSC.

Customer Notice - Lead & Copper Violations 2020-12-28
Customer Notice - TTHM Violations 2020-12-28
Customer Notice - Operations Eval Report Violations 2020-12-28

Boil Water Notice Rescinded (December 8, 2020)

To: Prairie Grove WSC Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTICE RESCINDED

On Tuesday, December 1, 2020, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove WSC public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.

Prairie Grove WSC has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove WSC used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of December 8, 2020.

If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If a customer wishes to contact TCEQ, they may call (512) 239-4691.

Boil Water Notice (December 1, 2020)

To: Prairie Grove Water Supply Corporation Customers (Public Water System ID # 0030027)
Subject: BOIL WATER NOTIFICATION

Due to a water main rupture that resulted in low water pressures for the entire water system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Water Supply Corporation (Prairie Grove WSC) public water system (PWS ID Number 0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.

When it is no longer necessary to boil the water, Prairie Grove WSC officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Prairie Grove WSC will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.

If you have questions regarding this matter you may contact Mr. Chris Key, P.E., Operations Division Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.

If you wish to contact TCEQ, you may call 512-239-4691.

Contact Information

In order to better serve our customers, Prairie Grove Utilities has contracted with an answering service to answer emergency phone calls 24 hours/day. To report an emergency or a water outage please contact 877-420-9075.

If you are experiencing problems with your water or sewer service, or have questions about your bill, please contact ANRA's business office in Lufkin, Texas at 800-282-5634.