PGU Customer Survey

To complete the 2023 PGU Customer Survey, please click below:

PGU Improvements Update

About Prairie Grove Utilities

The Prairie Grove Water Supply Corporation (WSC) was a rural water system, located approximately 0.5 miles east of the City of Diboll. Its service area extends east along FM 1818 for approximately 5 miles.

The WSC was created in 1965 to serve the Prairie Grove community, and over time, the community grew, as did the WSC. However, like many small, rural water systems, the WSC struggled to maintain its infrastructure and meet the increasing regulatory demands for water treatment. With no support staff or funding to repair the failing infrastructure, the WSC was unable to keep the system in compliance with state and federal regulations. As a result, the WSC had been subject to dozens of violations and ongoing enforcement actions. 

On September 24, 2020, the WSC and the Authority entered into an operations and management agreement. As part of that agreement, the Authority began managing the affairs of the WSC, including all operational aspects of the water system. 

After a unanimous vote by Prairie Grove’s voting membership, on November 23, 2020, the Authority formally began the process to acquire the WSC, confirming the community’s desire for a more stable and reliable water system. 

After a 22-month regulatory process, the Authority completed the acquisition process with the Public Utility Commission of Texas (PUC). In July 2022, Prairie Grove WSC officially joined the Authority’s family of utilities, under the new name Prairie Grove Utilities.

Since that time, the Authority has restored the system to a stable operational state, with plans underway to further increase water quantity and quality, as well as upgrading water distribution lines to meet demands for this growing community.


Reports & Downloads

August 2020

The Authority submitted merger offer letter to Prairie Grove WSC

September 2020

The Authority & the WSC entered into an agreement for operations and management services

September 2020

Prairie Grove Board approved a Resolution recommending Transfer and Dissolution of the WSC

October 2020

The Authority's Board approved Resolution Supporting Transfer of Property and Assets of the WSC to the Authority

November 2020

Prairie Grove members unanimously voted to approve the Authority to acquire the WSC

December 2020

The Authority submitted the Sale, Transfer or Merger application to the PUC

April 2022

The PUC issued and Order for the Authority to close on the assets of the WSC

July 2022

The PUC issued an Order transferring the CCN to the Authority

Read MoreNov 09, 2017

Public Notices

PGU Boil Water Notice Rescinded

Friday, January 19, 2024 5:00 p.m. On January 18, 2024, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water...

Read More

Boil Water Notice for Prairie Grove Utilities – Thursday, January 18, 2024

Due to low water pressures in the water distribution system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number TX0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption...

Read More

PGU Winter Weather Water Leak Update

January 17, 2024 – 7:15 p.m. Update Attention Prairie Grove Customers: Water consumption continues to exceed the 50 gallon per minute supply available to Prairie Grove Utilities. We attribute this to dripping/running faucets and the normal after work water usage. We anticipate the excess consumption will equalize over the next 24 to 36 hours as things return to normal. In anticipation of this, we will adhere to the following schedule. Water will remain on tonight until 9:00, when it will be turned off completely. This will allow storage tanks to recover throughout the night. Water will be turned on at...

Read More

PGU Water System Leak Update

January 17, 2024 – 4:45 p.m. Attn:  Prairie Grove Customers ANRA’s field crews have been on-site since early afternoon.  Our staff is shutting off water meters at locations that have high water usage.  Water levels at the Sherwood Forest Water Treatment Plant continue to drop.  So much that we have significantly reduced water flow to the distribution system in an effort to maintain the integrity of the water treatment plant.  Based on current meter readings from our new automated meter reading system, there are approximately 75 accounts with high water consumption.  This indicates busted plumbing or customers have left faucets...

Read More

PGU Winter Weather Water System Leak

Tuesday, January 16, 2024 @ 9:30 p.m. It has just come to our attention that there is a major water leak within the Prairie Grove Water System, due to the continued freezing weather conditions. Because of the extent of this leak and out of an abundance of caution regarding the safety of our employees in these conditions, for tonight, in order to preserve the water treatment plant, we are going to significantly restrict the flow of water through the system, meaning that many customers will experience low to no water pressure. We will have field operations crews en route to...

Read More