PGU Customer Survey
To complete the 2023 PGU Customer Survey, please click below:
PGU Improvements Update
About Prairie Grove Utilities
The Prairie Grove Water Supply Corporation (WSC) was a rural water system, located approximately 0.5 miles east of the City of Diboll. Its service area extends east along FM 1818 for approximately 5 miles.
The WSC was created in 1965 to serve the Prairie Grove community, and over time, the community grew, as did the WSC. However, like many small, rural water systems, the WSC struggled to maintain its infrastructure and meet the increasing regulatory demands for water treatment. With no support staff or funding to repair the failing infrastructure, the WSC was unable to keep the system in compliance with state and federal regulations. As a result, the WSC had been subject to dozens of violations and ongoing enforcement actions.
On September 24, 2020, the WSC and the Authority entered into an operations and management agreement. As part of that agreement, the Authority began managing the affairs of the WSC, including all operational aspects of the water system.
After a unanimous vote by Prairie Grove’s voting membership, on November 23, 2020, the Authority formally began the process to acquire the WSC, confirming the community’s desire for a more stable and reliable water system.
After a 22-month regulatory process, the Authority completed the acquisition process with the Public Utility Commission of Texas (PUC). In July 2022, Prairie Grove WSC officially joined the Authority’s family of utilities, under the new name Prairie Grove Utilities.
Since that time, the Authority has restored the system to a stable operational state, with plans underway to further increase water quantity and quality, as well as upgrading water distribution lines to meet demands for this growing community.
Forms
Reports & Downloads
August 2020
The Authority submitted merger offer letter to Prairie Grove WSC
September 2020
The Authority & the WSC entered into an agreement for operations and management services
September 2020
Prairie Grove Board approved a Resolution recommending Transfer and Dissolution of the WSC
October 2020
The Authority's Board approved Resolution Supporting Transfer of Property and Assets of the WSC to the Authority
Public Notices
BOIL WATER NOTICE RESCINDED for Prairie Grove Utilities Customers
On February 22, 2024, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number TX0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water or human consumption purposes and has...
Read MorePrairie Grove Systemwide Low Pressure Update & Boil Water Notice Issued
Thursday, February 22, 2024 8:45 a.m. Systemwide Low Pressure Update We are happy to report that the issue that caused the systemwide low pressure issue this morning has been repaired (It was a failed check valve). The system is now in recovery mode and while water pressure may be erratic throughout the day, every one should have water. However, we are issuing a Boil Water Notice. We apologize for this inconvenience and we will conduct the required testing and lift this notice as soon as we possibly can.
Read MorePGU Boil Water Notice Rescinded
Friday, January 19, 2024 5:00 p.m. On January 18, 2024, the Texas Commission on Environmental Quality (TCEQ) required the Prairie Grove Utilities public water system (PWS ID Number 0030027) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes. Prairie Grove Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Prairie Grove Utilities used for drinking water...
Read MoreBoil Water Notice for Prairie Grove Utilities – Thursday, January 18, 2024
Due to low water pressures in the water distribution system, the Texas Commission on Environmental Quality (TCEQ) has required the Prairie Grove Utilities public water system (PWS ID Number TX0030027) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption...
Read MorePGU Winter Weather Water Leak Update
January 17, 2024 – 7:15 p.m. Update Attention Prairie Grove Customers: Water consumption continues to exceed the 50 gallon per minute supply available to Prairie Grove Utilities. We attribute this to dripping/running faucets and the normal after work water usage. We anticipate the excess consumption will equalize over the next 24 to 36 hours as things return to normal. In anticipation of this, we will adhere to the following schedule. Water will remain on tonight until 9:00, when it will be turned off completely. This will allow storage tanks to recover throughout the night. Water will be turned on at...
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