Friday, December 1, 2023
Chlorine Smell & Low Water Pressure Issues Update:
We have confirmed that the City of Nacogdoches has resolved their chlorine issues and they have finished flushing their lines, as of this morning.
ANRA crews will be dispatched this afternoon to Central Heights to continue flushing lines within the Central Heights water system. Flushing will continue throughout the afternoon and some customers on the north end of the system may experience periods of low pressure during this time.
We anticipate seeing improvements in the chlorine smell and water pressure issues, beginning this afternoon and throughout the weekend.
If you have any questions or concerns, please do not hesitate to contact us. Thank you for your patience as we work through this.
Wednesday, November 29, 2023
Chlorine Smell & Low Water Pressure Issues
Good afternoon Central Heights Water Customers:
We have been made aware of the chlorine smell in the Central Heights distribution system today. The City of Nacogdoches has experienced problems at their surface water treatment plant located at Lake Nacogdoches. We have been in contact with them several times this afternoon. Their crews have corrected the mechanical issue they experienced and are flushing the water lines that feeds Central Heights. We have been flushing the Central Heights Water System this afternoon as well. The low pressure that some of you are experiencing is a direct result of that extensive flushing.
While there may be concerns that elevated chlorine levels are a direct public health hazard, the current levels are within the TCEQ’s guidelines for water distribution systems in the state of Texas.
As of this post, we are not sure when the City of Nacogdoches will complete their flushing of their system, but we will continue to monitor and flush the system as needed. Please continue to check for updates on this page, on our Facebook page at anratx and don’t forget that you can sign up for text notifications by texting “CHU” to 800-282-5634.
The following customer notice is required by the TCEQ as a result of the non-compliances associated with Disinfection Byproducts Monitoring. This customer notice has also been mailed directly to every active water customer of the utility.
Wednesday, November 22
Boil Water Advisory Update:
The Boil Water Advisory for the northern part of the water system has been rescinded. You no longer need to boil your water before use.
Thank you all for your patience as we made the necessary repairs to the water leak over the past few days.
The official Rescinding of the Boil Water Advisory is below.
If you have any questions or concerns, please don’t hesitate to contact us, but please note that our office is closed on Thanksgiving Day and on Friday, after Thanksgiving.
We hope that all of you have a wonderful Thanksgiving Holiday with your family and friends.
November 21, 2023
4:00 p.m. Water Leak Update
ANRA crews have completed the necessary water leak repairs to the water system and as of 3:45 p.m., water service has been restored.
The northern part of the system remains under a Boil Water Advisory, however, if required water samples come back with no contamination detected, then we anticipate lifting the Boil Water Advisory by close-of-business tomorrow – Wednesday, November 22.
The source of the water leak was a 1 ½” galvanized line that had corroded from the inside out due to it’s advanced age. As part of the repair to uncover the pipe, we had to excavate the main line running along HWY 259. In doing so, we discovered that this section of line is a 4” asbestos cement pipe that was likely installed in the 60s or 70s.
Asbestos cement pipe is extremely fragile and susceptible to breaking during soil movement. This would explain the numerous leaks in this area. This information will be incorporated into the preliminary engineering feasibility report process for the system upgrades.
Below are before and after photos of the repair. As always, thank you for your patience and if you have any questions or concerns, please do not hesitate to contact us.
Monday, November 20, 2023
9:00 a.m. Water Leak Update
The temporary repairs that were made on Friday held throughout the weekend, but the permanent repairs that were planned for today will need to be postponed until tomorrow, due to the predicted severe weather today.
We will update you tomorrow morning regarding the plans for shutting down the northern part of the water system for these repairs. We anticipate that once we shut the water off, that repairs can be made quickly and that there will be minimal interruption of water service.
Although the northern part of the system is still under a Boil Water Advisory, we do anticipate being able to lift the Boil Water Notice by the end of the day on Wednesday.
Thank you for your patience as we make these repairs and as always, please feel free to contact us at 936-632-7795 if you have any questions or concerns.
Date: November 17, 2023
To: Central Heights Utilities Customers (Public Water System ID # TX1740008)
Subject: BOIL WATER NOTIFICATION
Due to low water pressures in the water distribution system for areas along US Highway 259 between County Road 104 and State Highway 204 (see map below for affected area), the Texas Commission on Environmental Quality (TCEQ) has required the Central Heights Utilities public water system (PWS ID Number TX1740008) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking,
and ice making should be boiled and cooled prior to use for drinking water or human
consumption purposes. The water should be brought to a vigorous rolling boil and then boiled
for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from
some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Central Heights Utilities officials will notify
customers that the water is safe for drinking or human consumption purposes. Once the boil
water notice is no longer in effect, Central Heights Utilities will issue a notice to customers that
rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who
may not have received this notice directly (for example, people in apartments, nursing homes,
schools, and businesses). You can do this by posting this notice in a public place or distributing
copies by hand or mail.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Executive
Manager, Utilities, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call (512) 239-4691.
Attention Central Heights Water Customers:
We have been made aware of a water leak, located north of Central Heights ISD. ANRA field operations staff will begin to make repairs shortly after lunch today and will need to turn off the water to part of the Central Heights Water System this afternoon.
Please see the map below that indicates the affected area. This does not affect Central Heights ISD.
Repairs should be completed by close of business today, but the affected area will also be issued a Boil Water Notice. The official Boil Water Notice and repair updates will be posted on this page and on our website throughout the day.
We apologize for this inconvenience and thank you for your patience as we make these repairs. If you have any questions or concerns, please do not hesitate to contact us at email@example.com or 936-632-7795.
Attention Prairie Grove Customers:
Our operations staff have been made aware of a water leak at the end of IR Hannah Rd and are planning to make the repair on Wednesday, November 15, 2023.
During this time, you may experience short periods of lower-than-normal water pressure. Operations staff will be working diligently to make this repair as quickly as possible. We apologize in advance for any inconvenience this may cause.
Please do not hesitate to contact us at (936) 632-7795 if you have any questions.
Date: November 7, 2023
To: Central Heights Utilities Customers (Public Water System ID # 1740008)
Subject: BOIL WATER NOTICE RESCINDED
On November 6, 2023, the Texas Commission on Environmental Quality (TCEQ) required the Central Heights Utilities public water system (PWS ID Number 1740008) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Central Heights Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Central Heights Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of November 7, 2023.
If you have questions concerning this matter, you may contact Mr. Chris Key, P.E., Executive Manager, Utilities, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634. If you wish to contact TCEQ, you may call (512) 239-4691.