Woodlawn Water Utilities – Repairs & Upgrades
March 27, 2026
Re: Improvements to the water system
Dear Woodlawn Water Customer:
The Angelina & Neches River Authority (Authority) is reaching out to keep you informed about important infrastructure improvements that are being made to the water that are designed to enhance the reliability and quality of your utility service.
Completed Improvements
Since the transfer of the water system on September 1, 2025, the Authority has installed electronic monitoring systems on water plant #1 and water plant #2 that gives us the ability to remotely monitor water plant operations as well as changes in the system on an ongoing basis. These electronic monitoring systems allow us to be proactive in solving potential problems and outages before they happen.
In addition to the monitoring systems, the Authority has located, repaired or replaced several isolation valves and flush valves in the distribution system. These additional valves will reduce the number of customers affected by water service interruptions moving forward when repairs are needed. A section of water line and valves were replaced in Lancewood Circle at the site where numerous leaks have occurred in recent years.
As required by the Texas Commission on Environmental Quality, the Authority plugged and capped the water wells located at water plant #1 and water plant #2. These wells were inoperable for several years and were deemed to be unsalvageable by a licensed well driller.
Upcoming Improvements
As we continue to work through the list of capital repairs and infrastructure upgrades identified following consolidation of the water system into the Authority, you will notice our crews and contractor making point repairs throughout the water system over the next weeks and months. They include additional isolation valve installations, replacement of select water line segments, water meter relocations, and removal of unnecessary components. These upgrades are designed to make the water system more reliable and efficient.
During this time, you may notice construction crews, equipment, and occasional temporary disruptions such as low water pressure or brief service interruptions. We are working to minimize any inconvenience and will communicate in advance if outages are required.
We appreciate your patience and understanding as we invest in improvements that benefit your service today and in the future. If you have any questions, please contact us at (936) 632-7795 or utilities@anra.org.
Monday, December 22, 2025
12:45 p.m.
ANRA field operations staff are conducting a major leak repair on Lancewood Circle. Woodlawn Utilities customers may experience periods of low pressure while the repair is being made.
Because of the size of the leak, it is possible that we will have to shut off the water to part of the system this afternoon while the repair is being made.
We will keep you posted. We apologize for any inconvenience this may cause and appreciate your understanding and patience.
Wednesday, September 10, 2025
12:30 p.m.
On Sept 5, 2025, the Texas Commission on Environmental Quality (TCEQ) required the Woodlawn Water Utilities public water system (PWS ID Number TX0030029) to issue a Boil Water Notice to inform customers, individuals, or employees that due to conditions which occurred recently in the public water system, the water from this public water system was required to be boiled prior to use for drinking water or human consumption purposes.
Woodlawn Water Utilities has taken the necessary corrective actions to restore the quality of the water distributed by Woodlawn Water Utilities used for drinking water or human consumption purposes and has provided TCEQ with laboratory test results that indicate that the water no longer requires boiling prior to use as of Sept 10, 2025.
If you have questions concerning this matter, you may contact Mr. Jeremiah Poling, Deputy General Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
3:45 p.m. Update
The leak repair has been completed and our crews are now opening valves back up and beginning to flush the lines.
You should begin seeing water pressures returning to normal very soon, but they will likely fluctuate for a while flushing is going on.
Even with flushing, there is likely to be a lot of air remaining in the lines. This will make the water appear milky or discolored over the coming days.
A BOIL WATER NOTICE has been issued for the portion of the system west of Jack Creek. (Please see map below). If you have been without water or experienced low water pressure over the past 24 hours, you are on the affected portion of the system.
When flushing is complete, water quality samples will be collected and sent to the lab for testing. Once we have the lab results confirming that the water is safe, the boil water notice will be rescinded. We anticipate having those results around Tuesday of next week.
The leak was discovered in a small creek bed, which is why it was difficult to locate. Unfortunately, much of the Woodlawn distribution system utilizes asbestos cement pipe, which has a life expectancy of 30-40 years, and since it was likely installed when the system was first built in the 60s, it has surpassed it’s life expectancy and the system is likely to experience more issues in the near future. Asbestos cement pipe was prohibited for use in public water systems in the 1980s. ANRA will soon begin to evaluate the system for future improvements.
We apologize again for the inconvenience this has caused and thank you for your patience and understanding as we have completed the repair.
(PLEASE SEE MAP BELOW – BWN IS ONLY FOR CUSTOMERS WITHIN THE RED-DOTTED LINE)
September 5, 2025
11:40 a.m.
Due to low water pressures in the water distribution system, the Texas Commission on Environmental Quality (TCEQ) has required the Woodlawn Water Utilities public water system (PWS ID Number TX0030029) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc.). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions.
To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes.
When it is no longer necessary to boil the water, Woodlawn Water Utilities officials will notify customers that the water is safe for drinking or human consumption purposes. Once the boil water notice is no longer in effect, Woodlawn Water Utilities will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice.
Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.
If you have questions concerning this matter, you may contact Mr. Jeremiah Poling, Deputy General Manager, Angelina & Neches River Authority at (936) 632-7795 or (800) 282-5634.
If you wish to contact TCEQ, you may call (512) 239-4691.
Water Leak Update
September 5, 2025
9:45 a.m.
GREAT NEWS Woodlawn Customers! We have found the leak and we plan to have water service restored by early afternoon.
Here is where the leak is located: 5215 State Highway 103 W
Some customers may experience low or no water pressure over the next few hours, as we must turn off some valves to isolate and repair the leak. Please BOIL YOUR WATER. An official notice will be posted once we restore service.
The cause of the leak is still unknown, but we will post pictures of the leak soon. Thank you all for your continued patience. Our administrative staff has been very busy taking calls all morning and we appreciate all of you for being kind and courteous!
Water Leak Update
Friday, September 5, 2025
8:00 a.m.
Good morning Woodlawn Water Customers!
We have ALL hands on deck this morning to locate and repair the water leak, including all of ANRA’s field operations staff, plus contract crews.
The water tanks did refill overnight, which is good, so most of you should have at least some water pressure.
However, as we go through the process of elimination to locate the leak(s), there may be times where you may experience no water, since we will be turning on and off different valves throughout the system to find the leak.
Also, out of precaution, we WILL be issuing an official BOIL WATER ADVISORY for the system. That advisory will be issued via TCEQ shortly, but until then, go ahead and BOIL WATER BEFORE USE.
If you are aware of any leaks in the system, PLEASE contact our office at 936-632-7795.